Events
January 17, 2025 – 20th edition of the Annual Gaming Industry Event
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Practice areas
Litigation
Franssen Tolboom has a specalised team which can assist you in complex national and international disputes. With our thorough sectoral knowledge our lawyers understand the issues at play, enabling them to effectively and efficiently resolve any dispute.
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Knowledge & expertise
The multi-disciplinary team at Franssen Tolboom has considerable experience in dealing with a wide range of disputes. We support both local and international companies in procedures and disputes regarding licence applications and extensions, supervision and enforcement, consumer disputes and corporate law. We can provide support and guidance at every stage of a dispute: strategic analysis, negotiations, mediation and legal proceedings.
Sector approach
Through our sector approach we are a full-service firm. We can support you in proceedings before regulatory authorities or with customers and other companies. Our litigation team is fully integrated with the other teams at Franssen Tolboom. This means that you will always be supported by the right person with the right expertise. Our multi-disciplinary approach means that an optimal result will be achieved.
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Frequently asked questions
Effectively resolving player complaints and disputes always starts with good recordkeeping. Ensure that you have clearly documented every interaction and conversation with the player. We can assist in establishing a robust communications policy and the correct procedures so as to mitigate the risk that such disputes arise in the first place, and also how to resolve them in a professional manner when they do.
Those offering games of chance in the Netherlands without a local licence run the risk of enforcement by the Netherlands Gambling Authority (Kansspelautoriteit). Often the first step will be that a cease-and-desist order subject to a penalty will be imposed, so as to force the company to cease offering in the Netherlands, subject to the threat of a penalty for failure to comply with the order. Subsequently, the Gambling Authority can impose a fine for the said (earlier) offer, even if it has come to an end in the meantime.