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Law firm Franssen Tolboom launches on 1 January 2025
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Practice areas
Consumer litigation
Franssen Tolboom has a team of specialised lawyers and experienced counsels who are ready to support businesses involved in consumer disputes. Our clients are supported in the most optimal manner possible, through a combination of litigation lawyers and extensive sectoral knowledge.
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Tailor-made advice
We only support companies in consumers disputes. Such disputes can include those arising out of complaints about products, services, contracts or the enforcement of rights. In all cases we offer tailor-made solutions to serve and protect the interests of our clients.
Extensive experience
We have acquired extensive experience in dealing with consumer disputes in the gambling sector. We regularly advise and represent gambling operators who are faced with player driven disputes.
Our services
Our experts can support you from the beginning to the end of the trajectory arising from a consumer complaint. You will always have full visibility as to your options to conclude the process; through mediation or legal proceedings.
Our team has considerable experience in reaching a negotiated settlement to consumer disputes. Throughout such a process we will always keep your legal obligations in focus, as well as your legal position in future cases and potential media coverage.
We have standard general terms and conditions available for your sector. Naturally, these can be tailored so that the conditions reflect your specific needs.
Our litigation team enjoys extensive experience in supporting businesses in legal proceedings, often in those with a cross-border element.
Our experts
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How can we help you?
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Frequently asked questions
Franssen Tolboom only supports companies in consumer disputes. Unfortunately, we cannot assist in supporting you in a claim against a gambling operator.
Effectively resolving player complaints and disputes always starts with good recordkeeping. Ensure that you have clearly documented every interaction and conversation with the player. We can assist in establishing a robust communications policy and the correct procedures so as to mitigate the risk that such disputes arise in the first place, and also how to resolve them in a professional manner when they do.
The regulatory requirements relating to player protection and responsible gambling are in a constant state of evolution. We recommend that you regularly check your policies and procedures against the latest laws and regulations – we have an overview of these available. Our team will also be pleased to help you with implementing the latest requirements.